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Instruments

Instruments

Instrument-specific support information and frequently asked questions.

How do I re-install TestWise in Windows 10?

What standards can Titan use?

Titan

Wrinkle Recovery Tester

Which standards can be performed on the Wrinkle Recovery Tester?

How are results evaluated for the Wrinkle Recovery Tester?

Wascator

What is the relationship between ISO 6330 5077 and 3759?

Why does ISO 6330 mention 2 spin speeds?

What changes have been made to the 2012 version of standard ISO 6330?

Which programmes are fitted as standard on Wascator FOM71 CLS?

Which wash test procedure is ISO 6330?

Can James Heal supply items specified in ISO 6330:2012?

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ProMace

Am I using the correct ProMace balls?

Which standards can be performed on ProMace?

Titan 4, 5 and 10

Using T27 Pneumatic Grips with Thick Fabrics

What is Break Detection?

Why do we install TestWise 20xx for “Just Me” as opposed to “Everybody” or "All Users" ?

TestWise for Titan - How can you change the graph scales?

Which tooling is required for Titan5 & Titan10?

Setting up T21 C-Clamps on Titan

Seam slippage - marking and cutting test specimens

Setting or re-setting the Reference Position for T27 Grips

Seam slippage - the correct mounting of 2 part specimens

CRE and CRT - what is the difference?

Trouser tear test according to ISO 13937-2

Stretch and Recovery Test EN 14704 Knitted Fabric Method B

T32 - Setting up the T32 Nail Puncture Kit

Which loadcells can be used with Titan model 1710-5 and 1710-10?

Which Titan models are compatible with T27 Jaws?

Tearing Tests - Marking and Cutting Test Specimens

TITAN FIXTURES FOR CEN/TR 16792

TestWise - How to save test files to a network folder

What are the Standards for Button Testing?

Finding xml test data files

Which standards are installed in TestWise 2015 for Titan?

TestWise - New Red Dongle

Sewing Loop Specimens for Stretch & Recovery Testing

How to set up T38 Dumbbell Grips in TestWise

How is seam slippage calculated on Titan 4 and 5?

Setting Up the 794-416 Nail Tear Fixture for UNE 40413

How to Guide - Setup of T18 Loop Bars

TestWise for Titan - How to Manually Update the Custom Configuration

TestWise - How to Add a Company Logo to the Test Report

Using T27 Pneumatic Grips

Adding EN 16732 test procedures to TestWise pre-2017

Titan Error Codes

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GyroWash

Is GyroWash suitable for dry cleaning testing?

Is there a safe way to handle GyroWash small pots at high temperatures ≥60°C?

Which standards can be performed on GyroWash?

FlexiFrame

FlexiFrame and ASTM D3107

Which weights and accessories do I need for stretch fabrics on FlexiFrame?

Can FlexiFrame be used in place of a Fryma Extension Tester?

Which accessories do I need for FlexiFrame standards?

TestWise for Titan - How do I test according to ASTM D2594 and ASTM D3107?

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DynaWash

What to do if the drain pump is running but water isn't being drained?

Why is my DynaWash 825 emptying water by itself?

TruBurst

Which dome should be used on TruBurst?

What are the main differences between TruBurst Lite & TruBurst Pro?

Why is the top half of the touchscreen not responding on TruBurst 4 1440?

Why is the clamp ring not detected correctly on TruBurst 600?

TruBurst - Diaphragm Correction

Why won't my TruBurst 600 switch on?

How can I check if TruBurst is working correctly between calibrations?

Why is the TruBurst not detecting the Clamp Ring correctly on the TruBurst 2 810?

Standards, Domes and Diaphragms for TruBurst

Which Burst Detection Setting should I use on TruBurst?

Why do I keep getting Data Logger Run Time Error 75 on TruBurst 600?

Why wont the guard stay up on my TruBurst 4 1440?

What is the purpose of the TruBurst Calibration Plate?

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Orbitor

Does SnagPod fit onto all models of Orbitor?

Do the current pilling boxes fit older models of Orbitor or Pilling Tester?

Which standards can be performed on Orbitor?

Which consumables / test materials are required for Orbitor?

Orbitior M&S 18A Drum Liner & Specimen Preparation Guide

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Spray Rating Tester

How are the results from the Spray Rating Tester assessed?

Which standards can be performed on the Spray Rating Tester?

CrockMaster

Why does the CrockMaster 680 stop in the wrong position?

Can CrockMaster 670/680 be used for ISO 11640?

What are Crock Blocks for James Heal Crockmeter and Crockmaster?

What are the different loading weights available for CrockMaster?

Does James Heal supply consumables for standards TL 226 & PV 3906?

CrockMaster Rubbing Finger Parallelism

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FlexiBurn

How to Copy new standards to the Control Module

Test Frames and Templates for ISO 15025

R118 Regulations & Flexiburn

Which standards can be performed on FlexiBurn?

Is FlexiBurn compliant with EN 13773?

Why is the gas not igniting on FlexiBurn 780?

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Apollo

How do I install a new Solarsens on the Apollo 2 800?

Why do I keep getting Error Message 137 - on Apollo 700 & Apollo 2 800?

Why is the lamp not igniting on Apollo 700?

What are the parameters required to operate the Apollo according to ISO 105-B02:2014?

Error Message 111 - Apollo 700

Why is the humidity too low on my Apollo 2 800?

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SnagPod

How are SnagPod specimens assessed?

Which standards can be performed on SnagPod?

ThermaPlate

How to use our test materials for ISO 105-X11 on ThermaPlate

How is the correct pressure created on ThermaPlate specimens?

TruFade

How to Access the Lamp and Filter Timers (Odometers)

What is Nominal Power Mode and Controlled Irradiance Mode ?

How many specimens can TruFade accommodate?

What is the purpose of the KG1 filters inside TruFade?

Why are the samples are not rotating (flip-flop mechanism) on the TruFade 200?

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AccuDry

Does AccuDry comply with AATCC standards?

Why is my AccuDry2 not reversing?

Which standards can be performed on AccuDry?

Why does AccuDry3 1417 display 'door open' even when the door is closed?

Why is my AccuDry2 not heating up/getting hot?

What temperatures should be achieved with AccuDry using ISO 6330?

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Martindale

How do I set the time on the Martindale 900 Series?

Do I need the assessment mask as specified in ISO 12947-2?

What are Martindale rubs, cycles and Lissajous?

How to set up for ISO 26082-1 Martindale Soiling Test for Leather

How long is a complete Lissajous pattern?

Using the line contact plate on Martindale

How do I change the language on the Martindale 900 Series?

Magnifying Glass and Hole Gauge for ISO 12947-2

How do I change the sound settings on the Martindale 900 Series?

Why is my Martindale 900 Series is making noise while moving?

Sock Abrasion Kit Mounting Technique

What are Microscratch Reference Plates?

How are specimens assessed after testing on the Martindale Ball Plate Kit?

How is the rubbing motion altered on a Martindale?

What is a Lissajous?

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ElmaTear

How do I change the pendulum release switches on the ElmaTear 655?

Why is the pendulum is not releasing on ElmaTear 655?

Which standards can be performed on ElmaTear?

Why is the touchscreen not responding correctly on the ElmaTear2 855?

How to check if ElmaTear is working correctly between calibrations

Checking for friction on ElmaTear

Why does ElmaTear2 detect the wrong pendulum during calibration?

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ElastAbrasion

What is ElastAbrasion?

How are specimens created for ElastAbrasion?

ProView

Which photographic standards are in ProView?

What is the correct viewing angle for ProView?

Sample Cutters

How do I change the blades on a specimen cutter?

Is the metal plate template specified in ISO 3801 available from James Heal?

Is the template specified in ISO 3801 included with a Sample Cutter?

What are the different size specimen cutters used for?

Which blades are required for the sample cutters?

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Titan

Why are my T17 jaws are not aligned correctly on Titan 4 110?

Why does the Titan 4 110 stop communicating after being left for some time?

Colour Assessment Cabinets

Can I grade pilling and snagging in a Colour Assessment Cabinet (CAC)?

Which bulbs or lamps can be used in a Colour Assessment Cabinet?

Perspirometer

What are the actual weights of the AATCC and ISO Perspirometer weights?

Why is sodium hydroxide used to correct the pH of both the acid & alkaline solutions in ISO 105-E04 & AATCC TM15?

Separator Plates for Perspirometer

Impulse

On Impulse, why is there a delay between starting the test and the air flow starting?

Are James Heal instrument liners ready to use?

Which liners do I require for each standard performed on Impulse?

How do I replace the door seal on the Impulse 616?

Can I buy Impulse random tumble pilling tester liners from James Heal?

On Impulse, why does air flow display OFF even though I have turned it on?

Why does the timer start but the motor doesn't run on the Impulse 616?

Why do I get a 'door open' message when the door is closed on the Impulse 616?

How do I fit liners in Impulse?

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Titan 1 2 3

How to Add Columns to Test Report

Creating a "lab" user in Windows 7

Crease Recovery Angle Tester

Which standards can be performed on the Crease Recovery Angle Tester?

Is the Crease Recovery Angle Tester the same as the Scott Type Crease Flex Abrasion Tester?

DynaWash & DynaWash Duo

How do I set DynaWash or Dynawash Duo above 60°C?