--- title: Instruments | Customer Care description: Instrument-specific support information and frequently asked questions. --- [Skip to content](http://customercare.pptgroup.com/en/knowledge/instruments#main-content) [Submit a ticket](https://customercare.pptgroup.com/en/knowledge/kb-tickets/new) [Customer portal](https://customercare.pptgroup.com/tickets) [![email-logo-pptgroup-white-320-75](https://customercare.pptgroup.com/hs-fs/hubfs/%5BDEPD%5D%20Email%20logos/email-logo-pptgroup-white-320-75.png?width=240&height=56&name=email-logo-pptgroup-white-320-75.png)](https://www.pptgroup.com/) Open main navigation Close main navigation - [Submit a ticket](https://customercare.pptgroup.com/en/knowledge/kb-tickets/new) - [Customer portal](https://customercare.pptgroup.com/tickets) How can we help you? - There are no suggestions because the search field is empty. 1. [Customer Care](https://customercare.pptgroup.com/en/knowledge) 2. [Instruments](https://customercare.pptgroup.com/en/knowledge/instruments) # Instruments Instrument-specific support information and frequently asked questions. - [Titan](https://customercare.pptgroup.com/en/knowledge/titan) - [What standards can Titan use?](https://customercare.pptgroup.com/en/knowledge/what-standards-can-titan-use) - [How do I re-install TestWise in Windows 10?](https://customercare.pptgroup.com/en/knowledge/how-do-i-re-install-testwise-in-windows-10) ## Wrinkle Recovery Tester - [How are results evaluated for the Wrinkle Recovery Tester?](https://customercare.pptgroup.com/en/knowledge/how-are-results-evaluated-for-the-wrinkle-recovery-tester) - [Which standards can be performed on the Wrinkle Recovery Tester?](https://customercare.pptgroup.com/en/knowledge/which-standards-can-be-performed-on-the-wrinkle-recovery-tester) ## Wascator - [Can James Heal supply items specified in ISO 6330:2012?](https://customercare.pptgroup.com/en/knowledge/can-james-heal-supply-items-specified-in-iso-63302012) - [Which wash test procedure is ISO 6330?](https://customercare.pptgroup.com/en/knowledge/which-wash-test-procedure-is-iso-6330) - [Which programmes are fitted as standard on Wascator FOM71 CLS?](https://customercare.pptgroup.com/en/knowledge/which-programmes-are-fitted-as-standard-on-wascator-fom71-cls) - [What changes have been made to the 2012 version of standard ISO 6330?](https://customercare.pptgroup.com/en/knowledge/what-changes-have-been-made-to-the-2012-version-of-standard-iso-6330) - [Why does ISO 6330 mention 2 spin speeds?](https://customercare.pptgroup.com/en/knowledge/why-does-iso-6330-mention-2-spin-speeds) - [What is the relationship between ISO 6330 5077 and 3759?](https://customercare.pptgroup.com/en/knowledge/what-is-the-relationship-between-iso-6330-5077-and-3759) See less ▼ ## ProMace - [Which standards can be performed on ProMace?](https://customercare.pptgroup.com/en/knowledge/which-standards-can-be-performed-on-promace) - [Am I using the correct ProMace balls?](https://customercare.pptgroup.com/en/knowledge/am-i-using-the-correct-promace-balls) ## Titan 4, 5 and 10 - [Titan Error Codes](https://customercare.pptgroup.com/en/knowledge/titan-error-codes) - [Adding EN 16732 test procedures to TestWise pre-2017](https://customercare.pptgroup.com/en/knowledge/adding-en-16732-test-procedures-to-testwise-pre-2017) - [Using T27 Pneumatic Grips](https://customercare.pptgroup.com/en/knowledge/using-t27-pneumatic-grips) - [TestWise - How to Add a Company Logo to the Test Report](https://customercare.pptgroup.com/en/knowledge/testwise-how-to-add-a-company-logo-to-the-test-report) - [TestWise for Titan - How to Manually Update the Custom Configuration](https://customercare.pptgroup.com/en/knowledge/testwise-for-titan-how-to-manually-update-the-custom-configuration) - [How to Guide - Setup of T18 Loop Bars](https://customercare.pptgroup.com/en/knowledge/how-to-guide-setup-of-t18-loop-bars) - [Setting Up the 794-416 Nail Tear Fixture for UNE 40413](https://customercare.pptgroup.com/en/knowledge/setting-up-the-794-416-nail-tear-fixture-for-une-40413) - [How is seam slippage calculated on Titan 4 and 5?](https://customercare.pptgroup.com/en/knowledge/how-is-seam-slippage-calculated-on-titan-4-and-5) - [How to set up T38 Dumbbell Grips in TestWise](https://customercare.pptgroup.com/en/knowledge/how-to-set-up-t38-dumbbell-grips-in-testwise) - [Sewing Loop Specimens for Stretch & Recovery Testing](https://customercare.pptgroup.com/en/knowledge/sewing-loop-specimens-for-stretch-recovery-testing) - [TestWise - New Red Dongle](https://customercare.pptgroup.com/en/knowledge/testwise-new-red-dongle) - [Which standards are installed in TestWise 2015 for Titan?](https://customercare.pptgroup.com/en/knowledge/which-standards-are-installed-in-testwise-2015-for-titan) - [Finding xml test data files](https://customercare.pptgroup.com/en/knowledge/finding-xml-test-data-files) - [What are the Standards for Button Testing?](https://customercare.pptgroup.com/en/knowledge/what-are-the-standards-for-button-testing) - [TestWise - How to save test files to a network folder](https://customercare.pptgroup.com/en/knowledge/testwise-how-to-save-test-files-to-a-network-folder) - [TITAN FIXTURES FOR CEN/TR 16792](https://customercare.pptgroup.com/en/knowledge/titan-fixtures-for-cen/tr-16792) - [Tearing Tests - Marking and Cutting Test Specimens](https://customercare.pptgroup.com/en/knowledge/tearing-tests-marking-and-cutting-test-specimens) - [Which Titan models are compatible with T27 Jaws?](https://customercare.pptgroup.com/en/knowledge/which-titan-models-are-compatible-with-t27-jaws) - [Which loadcells can be used with Titan model 1710-5 and 1710-10?](https://customercare.pptgroup.com/en/knowledge/which-loadcells-can-be-used-with-titan-model-1710-5-and-1710-10) - [T32 - Setting up the T32 Nail Puncture Kit](https://customercare.pptgroup.com/en/knowledge/t32-setting-up-the-t32-nail-puncture-kit) - [Stretch and Recovery Test EN 14704 Knitted Fabric Method B](https://customercare.pptgroup.com/en/knowledge/stretch-and-recovery-test-en-14704-knitted-fabric-method-b) - [Trouser tear test according to ISO 13937-2](https://customercare.pptgroup.com/en/knowledge/trouser-tear-test-according-to-iso-13937-2) - [CRE and CRT - what is the difference?](https://customercare.pptgroup.com/en/knowledge/cre-and-crt-what-is-the-difference) - [Seam slippage - the correct mounting of 2 part specimens](https://customercare.pptgroup.com/en/knowledge/seam-slippage-the-correct-mounting-of-2-part-specimens) - [Setting or re-setting the Reference Position for T27 Grips](https://customercare.pptgroup.com/en/knowledge/setting-or-re-setting-the-reference-position-for-t27-grips) - [Seam slippage - marking and cutting test specimens](https://customercare.pptgroup.com/en/knowledge/seam-slippage-marking-and-cutting-test-specimens) - [Setting up T21 C-Clamps on Titan](https://customercare.pptgroup.com/en/knowledge/setting-up-t21-c-clamps-on-titan) - [Which tooling is required for Titan5 & Titan10?](https://customercare.pptgroup.com/en/knowledge/which-tooling-is-required-for-titan5-titan10) - [TestWise for Titan - How can you change the graph scales?](https://customercare.pptgroup.com/en/knowledge/testwise-for-titan-how-can-you-change-the-graph-scales) - [Why do we install TestWise 20xx for “Just Me” as opposed to “Everybody” or "All Users" ?](https://customercare.pptgroup.com/en/knowledge/why-do-we-install-testwise-20xx-for-just-me-as-opposed-to-everybody-or-all-users) - [What is Break Detection?](https://customercare.pptgroup.com/en/knowledge/what-is-break-detection) - [Using T27 Pneumatic Grips with Thick Fabrics](https://customercare.pptgroup.com/en/knowledge/using-t27-pneumatic-grips-with-thick-fabrics) See less ▼ ## GyroWash - [Which standards can be performed on GyroWash?](https://customercare.pptgroup.com/en/knowledge/which-standards-can-be-performed-on-gyrowash) - [Is there a safe way to handle GyroWash small pots at high temperatures ≥60°C?](https://customercare.pptgroup.com/en/knowledge/is-there-a-safe-way-to-handle-gyrowash-small-pots-at-high-temperatures-60c) - [Is GyroWash suitable for dry cleaning testing?](https://customercare.pptgroup.com/en/knowledge/is-gyrowash-suitable-for-dry-cleaning-testing) ## FlexiFrame - [TestWise for Titan - How do I test according to ASTM D2594 and ASTM D3107?](https://customercare.pptgroup.com/en/knowledge/testwise-for-titan-how-do-i-test-according-to-astm-d2594-and-astm-d3107) - [Which accessories do I need for FlexiFrame standards?](https://customercare.pptgroup.com/en/knowledge/which-accessories-do-i-need-for-flexiframe-standards) - [Can FlexiFrame be used in place of a Fryma Extension Tester?](https://customercare.pptgroup.com/en/knowledge/can-flexiframe-be-used-in-place-of-a-fryma-extension-tester) - [Which weights and accessories do I need for stretch fabrics on FlexiFrame?](https://customercare.pptgroup.com/en/knowledge/which-weights-and-accessories-do-i-need-for-stretch-fabrics-on-flexiframe) - [FlexiFrame and ASTM D3107](https://customercare.pptgroup.com/en/knowledge/flexiframe-and-astm-d3107) ## DynaWash - [Why is my DynaWash 825 emptying water by itself?](https://customercare.pptgroup.com/en/knowledge/why-is-my-dynawash-825-emptying-water-by-itself) - [What to do if the drain pump is running but water isn't being drained?](https://customercare.pptgroup.com/en/knowledge/what-to-do-if-the-drain-pump-is-running-but-water-isnt-being-drained) ## TruBurst - [What is the purpose of the TruBurst Calibration Plate?](https://customercare.pptgroup.com/en/knowledge/what-is-the-purpose-of-the-truburst-calibration-plate) - [Why wont the guard stay up on my TruBurst 4 1440?](https://customercare.pptgroup.com/en/knowledge/why-wont-the-guard-stay-up-on-my-truburst-4-1440) - [Why do I keep getting Data Logger Run Time Error 75 on TruBurst 600?](https://customercare.pptgroup.com/en/knowledge/why-do-i-keep-getting-data-logger-run-time-error-75-on-truburst-600) - [Which Burst Detection Setting should I use on TruBurst?](https://customercare.pptgroup.com/en/knowledge/which-burst-detection-setting-should-i-use-on-truburst) - [Standards, Domes and Diaphragms for TruBurst](https://customercare.pptgroup.com/en/knowledge/standards-domes-and-diaphragms-for-truburst) - [Why is the TruBurst not detecting the Clamp Ring correctly on the TruBurst 2 810?](https://customercare.pptgroup.com/en/knowledge/why-is-the-truburst-not-detecting-the-clamp-ring-correctly-on-the-truburst-2-810) - [How can I check if TruBurst is working correctly between calibrations?](https://customercare.pptgroup.com/en/knowledge/how-can-i-check-if-truburst-is-working-correctly-between-calibrations) - [Why won't my TruBurst 600 switch on?](https://customercare.pptgroup.com/en/knowledge/why-wont-my-truburst-600-switch-on) - [TruBurst - Diaphragm Correction](https://customercare.pptgroup.com/en/knowledge/truburst-diaphragm-correction) - [Why is the clamp ring not detected correctly on TruBurst 600?](https://customercare.pptgroup.com/en/knowledge/why-is-the-clamp-ring-not-detected-correctly-on-truburst-600) - [Why is the top half of the touchscreen not responding on TruBurst 4 1440?](https://customercare.pptgroup.com/en/knowledge/why-is-the-top-half-of-the-touchscreen-not-responding-on-truburst-4-1440) - [What are the main differences between TruBurst Lite & TruBurst Pro?](https://customercare.pptgroup.com/en/knowledge/what-are-the-main-differences-between-truburst-lite-truburst-pro) - [Which dome should be used on TruBurst?](https://customercare.pptgroup.com/en/knowledge/which-dome-should-be-used-on-truburst) See less ▼ ## Orbitor - [Orbitior M&S 18A Drum Liner & Specimen Preparation Guide](https://customercare.pptgroup.com/en/knowledge/orbitior-ms-18a-drum-liner-specimen-preparation-guide) - [Which consumables / test materials are required for Orbitor?](https://customercare.pptgroup.com/en/knowledge/which-consumables-/-test-materials-are-required-for-orbitor) - [Which standards can be performed on Orbitor?](https://customercare.pptgroup.com/en/knowledge/which-standards-can-be-performed-on-orbitor) - [Do the current pilling boxes fit older models of Orbitor or Pilling Tester?](https://customercare.pptgroup.com/en/knowledge/do-the-current-pilling-boxes-fit-older-models-of-orbitor-or-pilling-tester) - [Does SnagPod fit onto all models of Orbitor?](https://customercare.pptgroup.com/en/knowledge/does-snagpod-fit-onto-all-models-of-orbitor) ## Spray Rating Tester - [Which standards can be performed on the Spray Rating Tester?](https://customercare.pptgroup.com/en/knowledge/which-standards-can-be-performed-on-the-spray-rating-tester) - [How are the results from the Spray Rating Tester assessed?](https://customercare.pptgroup.com/en/knowledge/how-are-the-results-from-the-spray-rating-tester-assessed) ## CrockMaster - [CrockMaster Rubbing Finger Parallelism](https://customercare.pptgroup.com/en/knowledge/crockmaster-rubbing-finger-parallelism) - [Does James Heal supply consumables for standards TL 226 & PV 3906?](https://customercare.pptgroup.com/en/knowledge/does-james-heal-supply-consumables-for-standards-tl-226-pv-3906) - [What are the different loading weights available for CrockMaster?](https://customercare.pptgroup.com/en/knowledge/what-are-the-different-loading-weights-available-for-crockmaster) - [What are Crock Blocks for James Heal Crockmeter and Crockmaster?](https://customercare.pptgroup.com/en/knowledge/what-are-crock-blocks-for-james-heal-crockmeter-and-crockmaster) - [Can CrockMaster 670/680 be used for ISO 11640?](https://customercare.pptgroup.com/en/knowledge/can-crockmaster-670/680-be-used-for-iso-11640) - [Why does the CrockMaster 680 stop in the wrong position?](https://customercare.pptgroup.com/en/knowledge/why-does-the-crockmaster-680-stop-in-the-wrong-position) See less ▼ ## FlexiBurn - [Why is the gas not igniting on FlexiBurn 780?](https://customercare.pptgroup.com/en/knowledge/why-is-the-gas-not-igniting-on-flexiburn-780) - [Is FlexiBurn compliant with EN 13773?](https://customercare.pptgroup.com/en/knowledge/is-flexiburn-compliant-with-en-13773) - [Which standards can be performed on FlexiBurn?](https://customercare.pptgroup.com/en/knowledge/which-standards-can-be-performed-on-flexiburn) - [R118 Regulations & Flexiburn](https://customercare.pptgroup.com/en/knowledge/r118-regulations-flexiburn) - [Test Frames and Templates for ISO 15025](https://customercare.pptgroup.com/en/knowledge/test-frames-and-templates-for-iso-15025) - [How to Copy new standards to the Control Module](https://customercare.pptgroup.com/en/knowledge/how-to-copy-new-standards-to-the-control-module) See less ▼ ## Apollo - [Why is the humidity too low on my Apollo 2 800?](https://customercare.pptgroup.com/en/knowledge/why-is-the-humidity-too-low-on-my-apollo-2-800) - [Error Message 111 - Apollo 700](https://customercare.pptgroup.com/en/knowledge/error-message-111-apollo-700) - [What are the parameters required to operate the Apollo according to ISO 105-B02:2014?](https://customercare.pptgroup.com/en/knowledge/what-are-the-parameters-required-to-operate-the-apollo-according-to-iso-105-b022014) - [Why is the lamp not igniting on Apollo 700?](https://customercare.pptgroup.com/en/knowledge/why-is-the-lamp-not-igniting-on-apollo-700) - [Why do I keep getting Error Message 137 - on Apollo 700 & Apollo 2 800?](https://customercare.pptgroup.com/en/knowledge/why-do-i-keep-getting-error-message-137-on-apollo-700-apollo-2-800) - [How do I install a new Solarsens on the Apollo 2 800?](https://customercare.pptgroup.com/en/knowledge/how-do-i-install-a-new-solarsens-on-the-apollo-2-800) See less ▼ ## SnagPod - [Which standards can be performed on SnagPod?](https://customercare.pptgroup.com/en/knowledge/which-standards-can-be-performed-on-snagpod) - [How are SnagPod specimens assessed?](https://customercare.pptgroup.com/en/knowledge/how-are-snagpod-specimens-assessed) ## ThermaPlate - [How is the correct pressure created on ThermaPlate specimens?](https://customercare.pptgroup.com/en/knowledge/how-is-the-correct-pressure-created-on-thermaplate-specimens) - [How to use our test materials for ISO 105-X11 on ThermaPlate](https://customercare.pptgroup.com/en/knowledge/how-to-use-our-test-materials-for-iso-105-x11-on-thermaplate) ## TruFade - [Why are the samples are not rotating (flip-flop mechanism) on the TruFade 200?](https://customercare.pptgroup.com/en/knowledge/why-are-the-samples-are-not-rotating-flip-flop-mechanism-on-the-trufade-200) - [What is the purpose of the KG1 filters inside TruFade?](https://customercare.pptgroup.com/en/knowledge/what-is-the-purpose-of-the-kg1-filters-inside-trufade) - [How many specimens can TruFade accommodate?](https://customercare.pptgroup.com/en/knowledge/how-many-specimens-can-trufade-accommodate) - [What is Nominal Power Mode and Controlled Irradiance Mode ?](https://customercare.pptgroup.com/en/knowledge/what-is-nominal-power-mode-and-controlled-irradiance-mode) - [How to Access the Lamp and Filter Timers (Odometers)](https://customercare.pptgroup.com/en/knowledge/how-to-access-the-lamp-and-filter-timers-odometers) ## AccuDry - [What temperatures should be achieved with AccuDry using ISO 6330?](https://customercare.pptgroup.com/en/knowledge/what-temperatures-should-be-achieved-with-accudry-using-iso-6330) - [Why is my AccuDry2 not heating up/getting hot?](https://customercare.pptgroup.com/en/knowledge/why-is-my-accudry2-not-heating-up/getting-hot) - [Why does AccuDry3 1417 display 'door open' even when the door is closed?](https://customercare.pptgroup.com/en/knowledge/why-does-accudry3-1417-display-door-open-even-when-the-door-is-closed) - [Which standards can be performed on AccuDry?](https://customercare.pptgroup.com/en/knowledge/which-standards-can-be-performed-on-accudry) - [Why is my AccuDry2 not reversing?](https://customercare.pptgroup.com/en/knowledge/why-is-my-accudry2-not-reversing) - [Does AccuDry comply with AATCC standards?](https://customercare.pptgroup.com/en/knowledge/does-accudry-comply-with-aatcc-standards) See less ▼ ## Martindale - [What is a Lissajous?](https://customercare.pptgroup.com/en/knowledge/what-is-a-lissajous) - [How is the rubbing motion altered on a Martindale?](https://customercare.pptgroup.com/en/knowledge/how-is-the-rubbing-motion-altered-on-a-martindale) - [How are specimens assessed after testing on the Martindale Ball Plate Kit?](https://customercare.pptgroup.com/en/knowledge/how-are-specimens-assessed-after-testing-on-the-martindale-ball-plate-kit) - [What are Microscratch Reference Plates?](https://customercare.pptgroup.com/en/knowledge/what-are-microscratch-reference-plates) - [Sock Abrasion Kit Mounting Technique](https://customercare.pptgroup.com/en/knowledge/sock-abrasion-kit-mounting-technique) - [Why is my Martindale 900 Series is making noise while moving?](https://customercare.pptgroup.com/en/knowledge/why-is-my-martindale-900-series-is-making-noise-while-moving) - [How do I change the sound settings on the Martindale 900 Series?](https://customercare.pptgroup.com/en/knowledge/how-do-i-change-the-sound-settings-on-the-martindale-900-series) - [Magnifying Glass and Hole Gauge for ISO 12947-2](https://customercare.pptgroup.com/en/knowledge/magnifying-glass-and-hole-gauge-for-iso-12947-2) - [How do I change the language on the Martindale 900 Series?](https://customercare.pptgroup.com/en/knowledge/how-do-i-change-the-language-on-the-martindale-900-series) - [Using the line contact plate on Martindale](https://customercare.pptgroup.com/en/knowledge/using-the-line-contact-plate-on-martindale) - [How long is a complete Lissajous pattern?](https://customercare.pptgroup.com/en/knowledge/how-long-is-a-complete-lissajous-pattern) - [How to set up for ISO 26082-1 Martindale Soiling Test for Leather](https://customercare.pptgroup.com/en/knowledge/how-to-set-up-for-iso-26082-1-martindale-soiling-test-for-leather) - [What are Martindale rubs, cycles and Lissajous?](https://customercare.pptgroup.com/en/knowledge/what-are-martindale-rubs-cycles-and-lissajous) - [Do I need the assessment mask as specified in ISO 12947-2?](https://customercare.pptgroup.com/en/knowledge/do-i-need-the-assessment-mask-as-specified-in-iso-12947-2) - [How do I set the time on the Martindale 900 Series?](https://customercare.pptgroup.com/en/knowledge/how-do-i-set-the-time-on-the-martindale-900-series) See less ▼ ## ElmaTear - [Why does ElmaTear2 detect the wrong pendulum during calibration?](https://customercare.pptgroup.com/en/knowledge/why-does-elmatear2-detect-the-wrong-pendulum-during-calibration) - [Checking for friction on ElmaTear](https://customercare.pptgroup.com/en/knowledge/checking-for-friction-on-elmatear) - [How to check if ElmaTear is working correctly between calibrations](https://customercare.pptgroup.com/en/knowledge/how-to-check-if-elmatear-is-working-correctly-between-calibrations) - [Why is the touchscreen not responding correctly on the ElmaTear2 855?](https://customercare.pptgroup.com/en/knowledge/why-is-the-touchscreen-not-responding-correctly-on-the-elmatear2-855) - [Which standards can be performed on ElmaTear?](https://customercare.pptgroup.com/en/knowledge/which-standards-can-be-performed-on-elmatear) - [Why is the pendulum is not releasing on ElmaTear 655?](https://customercare.pptgroup.com/en/knowledge/why-is-the-pendulum-is-not-releasing-on-elmatear-655) - [How do I change the pendulum release switches on the ElmaTear 655?](https://customercare.pptgroup.com/en/knowledge/how-do-i-change-the-pendulum-release-switches-on-the-elmatear-655) See less ▼ ## ElastAbrasion - [How are specimens created for ElastAbrasion?](https://customercare.pptgroup.com/en/knowledge/how-are-specimens-created-for-elastabrasion) - [What is ElastAbrasion?](https://customercare.pptgroup.com/en/knowledge/what-is-elastabrasion) ## ProView - [What is the correct viewing angle for ProView?](https://customercare.pptgroup.com/en/knowledge/what-is-the-correct-viewing-angle-for-proview) - [Which photographic standards are in ProView?](https://customercare.pptgroup.com/en/knowledge/which-photographic-standards-are-in-proview) ## Sample Cutters - [Which blades are required for the sample cutters?](https://customercare.pptgroup.com/en/knowledge/which-blades-are-required-for-the-sample-cutters) - [What are the different size specimen cutters used for?](https://customercare.pptgroup.com/en/knowledge/what-are-the-different-size-specimen-cutters-used-for) - [Is the template specified in ISO 3801 included with a Sample Cutter?](https://customercare.pptgroup.com/en/knowledge/is-the-template-specified-in-iso-3801-included-with-a-sample-cutter) - [Is the metal plate template specified in ISO 3801 available from James Heal?](https://customercare.pptgroup.com/en/knowledge/is-the-metal-plate-template-specified-in-iso-3801-available-from-james-heal) - [How do I change the blades on a specimen cutter?](https://customercare.pptgroup.com/en/knowledge/how-do-i-change-the-blades-on-a-specimen-cutter) ## Titan - [Why does the Titan 4 110 stop communicating after being left for some time?](https://customercare.pptgroup.com/en/knowledge/why-does-the-titan-4-110-stop-communicating-after-being-left-for-some-time) - [Why are my T17 jaws are not aligned correctly on Titan 4 110?](https://customercare.pptgroup.com/en/knowledge/why-are-my-t17-jaws-are-not-aligned-correctly-on-titan-4-110) ## Colour Assessment Cabinets - [Which bulbs or lamps can be used in a Colour Assessment Cabinet?](https://customercare.pptgroup.com/en/knowledge/which-bulbs-or-lamps-can-be-used-in-a-colour-assessment-cabinet) - [Can I grade pilling and snagging in a Colour Assessment Cabinet (CAC)?](https://customercare.pptgroup.com/en/knowledge/can-i-grade-pilling-and-snagging-in-a-colour-assessment-cabinet-cac) ## Perspirometer - [Separator Plates for Perspirometer](https://customercare.pptgroup.com/en/knowledge/separator-plates-for-perspirometer) - [Why is sodium hydroxide used to correct the pH of both the acid & alkaline solutions in ISO 105-E04 & AATCC TM15?](https://customercare.pptgroup.com/en/knowledge/why-is-sodium-hydroxide-used-to-correct-the-ph-of-both-the-acid-alkaline-solutions-in-iso-105-e04-aatcc-tm15) - [What are the actual weights of the AATCC and ISO Perspirometer weights?](https://customercare.pptgroup.com/en/knowledge/what-are-the-actual-weights-of-the-aatcc-and-iso-perspirometer-weights) ## Impulse - [How do I fit liners in Impulse?](https://customercare.pptgroup.com/en/knowledge/how-do-i-fit-liners-in-impulse) - [Why do I get a 'door open' message when the door is closed on the Impulse 616?](https://customercare.pptgroup.com/en/knowledge/why-do-i-get-a-door-open-message-when-the-door-is-closed-on-the-impulse-616) - [Why does the timer start but the motor doesn't run on the Impulse 616?](https://customercare.pptgroup.com/en/knowledge/why-does-the-timer-start-but-the-motor-doesnt-run-on-the-impulse-616) - [On Impulse, why does air flow display OFF even though I have turned it on?](https://customercare.pptgroup.com/en/knowledge/on-impulse-why-does-air-flow-display-off-even-though-i-have-turned-it-on) - [Can I buy Impulse random tumble pilling tester liners from James Heal?](https://customercare.pptgroup.com/en/knowledge/can-i-buy-impulse-random-tumble-pilling-tester-liners-from-james-heal) - [How do I replace the door seal on the Impulse 616?](https://customercare.pptgroup.com/en/knowledge/how-do-i-replace-the-door-seal-on-the-impulse-616) - [Which liners do I require for each standard performed on Impulse?](https://customercare.pptgroup.com/en/knowledge/which-liners-do-i-require-for-each-standard-performed-on-impulse) - [Are James Heal instrument liners ready to use?](https://customercare.pptgroup.com/en/knowledge/are-james-heal-instrument-liners-ready-to-use) - [On Impulse, why is there a delay between starting the test and the air flow starting?](https://customercare.pptgroup.com/en/knowledge/on-impulse-why-is-there-a-delay-between-starting-the-test-and-the-air-flow-starting) See less ▼ ## Titan 1 2 3 - [Creating a "lab" user in Windows 7](https://customercare.pptgroup.com/en/knowledge/creating-a-lab-user-in-windows-7) - [How to Add Columns to Test Report](https://customercare.pptgroup.com/en/knowledge/how-to-add-columns-to-test-report) ## Crease Recovery Angle Tester - [Is the Crease Recovery Angle Tester the same as the Scott Type Crease Flex Abrasion Tester?](https://customercare.pptgroup.com/en/knowledge/is-the-crease-recovery-angle-tester-the-same-as-the-scott-type-crease-flex-abrasion-tester) - [Which standards can be performed on the Crease Recovery Angle Tester?](https://customercare.pptgroup.com/en/knowledge/which-standards-can-be-performed-on-the-crease-recovery-angle-tester) ## DynaWash & DynaWash Duo - [How do I set DynaWash or Dynawash Duo above 60°C?](https://customercare.pptgroup.com/en/knowledge/how-do-i-set-dynawash-or-dynawash-duo-above-60c) - [James Heal](https://customercare.pptgroup.com/en/knowledge/james-heal) - [Hardware](https://customercare.pptgroup.com/en/knowledge/hardware#main-content) - [Accessories](https://customercare.pptgroup.com/en/knowledge/hardware#accessories) - [Systems](https://customercare.pptgroup.com/en/knowledge/hardware#systems) - [Software](https://customercare.pptgroup.com/en/knowledge/software#main-content) - [VectorPro](https://customercare.pptgroup.com/en/knowledge/software#vectorpro) - [Emperor](https://customercare.pptgroup.com/en/knowledge/software#emperor) - [Update](https://customercare.pptgroup.com/en/knowledge/software#update) - [TestWise](https://customercare.pptgroup.com/en/knowledge/software#testwise) - [Firmware](https://customercare.pptgroup.com/en/knowledge/firmware#main-content) - [Errors](https://customercare.pptgroup.com/en/knowledge/firmware#errors) - [Instruments](http://customercare.pptgroup.com/en/knowledge/instruments#main-content) - [Wrinkle Recovery Tester](https://customercare.pptgroup.com/en/knowledge/instruments#wrinkle-recovery-tester) - [Wascator](https://customercare.pptgroup.com/en/knowledge/instruments#wascator) - [ProMace](https://customercare.pptgroup.com/en/knowledge/instruments#promace) - [Titan 4, 5 and 10](https://customercare.pptgroup.com/en/knowledge/instruments#titan-4-5-and-10) - [GyroWash](https://customercare.pptgroup.com/en/knowledge/instruments#gyrowash) - [FlexiFrame](https://customercare.pptgroup.com/en/knowledge/instruments#flexiframe) - [DynaWash](https://customercare.pptgroup.com/en/knowledge/instruments#dynawash) - [TruBurst](https://customercare.pptgroup.com/en/knowledge/instruments#truburst) - [Orbitor](https://customercare.pptgroup.com/en/knowledge/instruments#orbitor) - [Spray Rating Tester](https://customercare.pptgroup.com/en/knowledge/instruments#spray-rating-tester) - [CrockMaster](https://customercare.pptgroup.com/en/knowledge/instruments#crockmaster) - [FlexiBurn](https://customercare.pptgroup.com/en/knowledge/instruments#flexiburn) - [Apollo](https://customercare.pptgroup.com/en/knowledge/instruments#apollo) - [SnagPod](https://customercare.pptgroup.com/en/knowledge/instruments#snagpod) - [ThermaPlate](https://customercare.pptgroup.com/en/knowledge/instruments#thermaplate) - [TruFade](https://customercare.pptgroup.com/en/knowledge/instruments#trufade) - [AccuDry](https://customercare.pptgroup.com/en/knowledge/instruments#accudry) - [Martindale](https://customercare.pptgroup.com/en/knowledge/instruments#martindale) - [ElmaTear](https://customercare.pptgroup.com/en/knowledge/instruments#elmatear) - [ElastAbrasion](https://customercare.pptgroup.com/en/knowledge/instruments#elastabrasion) - [ProView](https://customercare.pptgroup.com/en/knowledge/instruments#proview) - [Sample Cutters](https://customercare.pptgroup.com/en/knowledge/instruments#sample-cutters) - [Titan](https://customercare.pptgroup.com/en/knowledge/instruments#titan) - [Colour Assessment Cabinets](https://customercare.pptgroup.com/en/knowledge/instruments#colour-assessment-cabinets) - [Perspirometer](https://customercare.pptgroup.com/en/knowledge/instruments#perspirometer) - [Impulse](https://customercare.pptgroup.com/en/knowledge/instruments#impulse) - [Titan 1 2 3](https://customercare.pptgroup.com/en/knowledge/instruments#titan-1-2-3) - [Crease Recovery Angle Tester](https://customercare.pptgroup.com/en/knowledge/instruments#crease-recovery-angle-tester) - [DynaWash & DynaWash Duo](https://customercare.pptgroup.com/en/knowledge/instruments#dynawash-dynawash-duo) - [Operator's Guides](https://customercare.pptgroup.com/en/knowledge/operators-guides#main-content) - [GyroWash](https://customercare.pptgroup.com/en/knowledge/operators-guides#gyrowash) - [ElastAbrasion](https://customercare.pptgroup.com/en/knowledge/operators-guides#elastabrasion) - [ProView](https://customercare.pptgroup.com/en/knowledge/operators-guides#proview) - [Martindale 1300 Series](https://customercare.pptgroup.com/en/knowledge/operators-guides#martindale-1300-series) - [Martindale 900 Series](https://customercare.pptgroup.com/en/knowledge/operators-guides#martindale-900-series) - [TruBurst](https://customercare.pptgroup.com/en/knowledge/operators-guides#truburst) - [FlexiBurn](https://customercare.pptgroup.com/en/knowledge/operators-guides#flexiburn) - [Orbitor](https://customercare.pptgroup.com/en/knowledge/operators-guides#orbitor) - [HydroView - Hydrostatic Pressure Tester](https://customercare.pptgroup.com/en/knowledge/operators-guides#hydroview-hydrostatic-pressure-tester) - [CrockMaster](https://customercare.pptgroup.com/en/knowledge/operators-guides#crockmaster) - [Wascator](https://customercare.pptgroup.com/en/knowledge/operators-guides#wascator) - [DynaWash & DynaWash Duo](https://customercare.pptgroup.com/en/knowledge/operators-guides#dynawash-dynawash-duo) - [AquAbrasion 1819](https://customercare.pptgroup.com/en/knowledge/operators-guides#aquabrasion-1819) - [ThermaPlate](https://customercare.pptgroup.com/en/knowledge/operators-guides#thermaplate) - [Impulse](https://customercare.pptgroup.com/en/knowledge/operators-guides#impulse) - [Sock Abrasion Kit](https://customercare.pptgroup.com/en/knowledge/operators-guides#sock-abrasion-kit) - [AccuDry](https://customercare.pptgroup.com/en/knowledge/operators-guides#accudry) - [Memmert Incubator IN30](https://customercare.pptgroup.com/en/knowledge/operators-guides#memmert-incubator-in30) - [Spray Rating Tester](https://customercare.pptgroup.com/en/knowledge/operators-guides#spray-rating-tester) - [Martindale 1600 Series](https://customercare.pptgroup.com/en/knowledge/operators-guides#martindale-1600-series) - [AirPro - Air Permeability Tester](https://customercare.pptgroup.com/en/knowledge/operators-guides#airpro-air-permeability-tester) - [TruFade](https://customercare.pptgroup.com/en/knowledge/operators-guides#trufade) - [Sample Cutters](https://customercare.pptgroup.com/en/knowledge/operators-guides#sample-cutters) - [Titan](https://customercare.pptgroup.com/en/knowledge/operators-guides#titan) - [General](https://customercare.pptgroup.com/en/knowledge/operators-guides#general) - [Tautex](https://customercare.pptgroup.com/en/knowledge/operators-guides#tautex) - [Perspirometer](https://customercare.pptgroup.com/en/knowledge/operators-guides#perspirometer) - [ElmaTear](https://customercare.pptgroup.com/en/knowledge/operators-guides#elmatear) - [Martindale model 103](https://customercare.pptgroup.com/en/knowledge/operators-guides#martindale-model-103) - [Crease Recovery Angle Tester](https://customercare.pptgroup.com/en/knowledge/operators-guides#crease-recovery-angle-tester) - [FlexiFrame](https://customercare.pptgroup.com/en/knowledge/operators-guides#flexiframe) - [ProDry](https://customercare.pptgroup.com/en/knowledge/operators-guides#prodry) - [Yellowing Test Kit](https://customercare.pptgroup.com/en/knowledge/operators-guides#yellowing-test-kit) - [Incubator / Oven](https://customercare.pptgroup.com/en/knowledge/operators-guides#incubator-oven) - [Wrinkle Recovery Tester](https://customercare.pptgroup.com/en/knowledge/operators-guides#wrinkle-recovery-tester) - [TruRain](https://customercare.pptgroup.com/en/knowledge/operators-guides#trurain) - [ProMace](https://customercare.pptgroup.com/en/knowledge/operators-guides#promace) - [WickView](https://customercare.pptgroup.com/en/knowledge/operators-guides#wickview) - [SnagPod](https://customercare.pptgroup.com/en/knowledge/operators-guides#snagpod) - [INSTALLATION GUIDE](https://customercare.pptgroup.com/en/knowledge/operators-guides#installation-guide) - [Drape Tester](https://customercare.pptgroup.com/en/knowledge/operators-guides#drape-tester) - [Test Materials](https://customercare.pptgroup.com/en/knowledge/test-materials#main-content) - [Martindale Test Materials](https://customercare.pptgroup.com/en/knowledge/test-materials#martindale-test-materials) - [Cotton Lawn / Crocking Cloth](https://customercare.pptgroup.com/en/knowledge/test-materials#cotton-lawn-crocking-cloth) - [Photographic Standards](https://customercare.pptgroup.com/en/knowledge/test-materials#photographic-standards) - [Detergents](https://customercare.pptgroup.com/en/knowledge/test-materials#detergents) - [Certificates of Conformity](https://customercare.pptgroup.com/en/knowledge/test-materials#certificates-of-conformity) - [MultiFibre](https://customercare.pptgroup.com/en/knowledge/test-materials#multifibre) - [Blue Wool References](https://customercare.pptgroup.com/en/knowledge/test-materials#blue-wool-references) - [Grey Scales](https://customercare.pptgroup.com/en/knowledge/test-materials#grey-scales) - [Makeweights](https://customercare.pptgroup.com/en/knowledge/test-materials#makeweights) - [Verification](https://customercare.pptgroup.com/en/knowledge/test-materials#verification) - [Phenolic Yellowing](https://customercare.pptgroup.com/en/knowledge/test-materials#phenolic-yellowing) - [Pilling / Snagging](https://customercare.pptgroup.com/en/knowledge/test-materials#pilling-snagging) - [Paint for CAC](https://customercare.pptgroup.com/en/knowledge/test-materials#paint-for-cac) - [EU Declaration of Conformity](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#main-content) - [AccuDry](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#accudry) - [AquAbrasion](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#aquabrasion) - [Centrifuge](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#centrifuge) - [CrockMaster](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#crockmaster) - [DynaWash & DynaWash Duo](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#dynawash-dynawash-duo) - [ElmaTear](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#elmatear) - [FlexiBurn](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#flexiburn) - [GyroWash](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#gyrowash) - [HydroView](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#hydroview) - [Impulse](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#impulse) - [Martindale](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#martindale) - [ProDry](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#prodry) - [ProMace](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#promace) - [ProView](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#proview) - [Orbitor](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#orbitor) - [ThermaPlate](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#thermaplate) - [Titan](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#titan) - [TruBurst](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#truburst) - [TruFade](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#trufade) - [TruRain](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#trurain) - [WickView](https://customercare.pptgroup.com/en/knowledge/eu-declaration-of-conformity#wickview) - [Material Safety Data Sheets](https://customercare.pptgroup.com/en/knowledge/material-safety-data-sheets#main-content) - [Material Safety Data Sheets](https://customercare.pptgroup.com/en/knowledge/material-safety-data-sheets#material-safety-data-sheets) - [General](https://customercare.pptgroup.com/en/knowledge/general#main-content) - [Standards](https://customercare.pptgroup.com/en/knowledge/general#standards) - [Submitting a Ticket](https://customercare.pptgroup.com/en/knowledge/general#submitting-a-ticket) - [Statistical Calculations](https://customercare.pptgroup.com/en/knowledge/general#statistical-calculations) - [Uncategorized](https://customercare.pptgroup.com/en/knowledge/uncategorized) - [Filters](https://customercare.pptgroup.com/en/knowledge/filters#main-content) - [TruFade](https://customercare.pptgroup.com/en/knowledge/filters#trufade) [![Chill listening crop-3](https://customercare.pptgroup.com/hs-fs/hubfs/logo-pptgroup_stacked-rect350.png?width=123&height=55&name=logo-pptgroup_stacked-rect350.png "Chill listening crop-3")](https://www.pptgroup.com) PPT Group Copyright © 2026, PPT Group