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Instruments

Instruments

Instrument-specific support information and frequently asked questions.

Titan

What standards can Titan use?

How do I re-install TestWise in Windows 10?

Wrinkle Recovery Tester

How are results evaluated for the Wrinkle Recovery Tester?

Which standards can be performed on the Wrinkle Recovery Tester?

Wascator

Can James Heal supply items specified in ISO 6330:2012?

Which wash test procedure is ISO 6330?

Which programmes are fitted as standard on Wascator FOM71 CLS?

What changes have been made to the 2012 version of standard ISO 6330?

Why does ISO 6330 mention 2 spin speeds?

What is the relationship between ISO 6330 5077 and 3759?

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ProMace

Which standards can be performed on ProMace?

Am I using the correct ProMace balls?

Titan 4, 5 and 10

Titan Error Codes

Adding EN 16732 test procedures to TestWise pre-2017

Using T27 Pneumatic Grips

TestWise - How to Add a Company Logo to the Test Report

TestWise for Titan - How to Manually Update the Custom Configuration

How to Guide - Setup of T18 Loop Bars

Setting Up the 794-416 Nail Tear Fixture for UNE 40413

How is seam slippage calculated on Titan 4 and 5?

How to set up T38 Dumbbell Grips in TestWise

Sewing Loop Specimens for Stretch & Recovery Testing

TestWise - New Red Dongle

Which standards are installed in TestWise 2015 for Titan?

Finding xml test data files

What are the Standards for Button Testing?

TestWise - How to save test files to a network folder

TITAN FIXTURES FOR CEN/TR 16792

Tearing Tests - Marking and Cutting Test Specimens

Which Titan models are compatible with T27 Jaws?

Which loadcells can be used with Titan model 1710-5 and 1710-10?

T32 - Setting up the T32 Nail Puncture Kit

Stretch and Recovery Test EN 14704 Knitted Fabric Method B

Trouser tear test according to ISO 13937-2

CRE and CRT - what is the difference?

Seam slippage - the correct mounting of 2 part specimens

Setting or re-setting the Reference Position for T27 Grips

Seam slippage - marking and cutting test specimens

Setting up T21 C-Clamps on Titan

Which tooling is required for Titan5 & Titan10?

TestWise for Titan - How can you change the graph scales?

Why do we install TestWise 20xx for “Just Me” as opposed to “Everybody” or "All Users" ?

What is Break Detection?

Using T27 Pneumatic Grips with Thick Fabrics

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GyroWash

Which standards can be performed on GyroWash?

Is there a safe way to handle GyroWash small pots at high temperatures ≥60°C?

Is GyroWash suitable for dry cleaning testing?

FlexiFrame

TestWise for Titan - How do I test according to ASTM D2594 and ASTM D3107?

Which accessories do I need for FlexiFrame standards?

Can FlexiFrame be used in place of a Fryma Extension Tester?

Which weights and accessories do I need for stretch fabrics on FlexiFrame?

FlexiFrame and ASTM D3107

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DynaWash

Why is my DynaWash 825 emptying water by itself?

What to do if the drain pump is running but water isn't being drained?

TruBurst

What is the purpose of the TruBurst Calibration Plate?

Why wont the guard stay up on my TruBurst 4 1440?

Why do I keep getting Data Logger Run Time Error 75 on TruBurst 600?

Which Burst Detection Setting should I use on TruBurst?

Standards, Domes and Diaphragms for TruBurst

Why is the TruBurst not detecting the Clamp Ring correctly on the TruBurst 2 810?

How can I check if TruBurst is working correctly between calibrations?

Why won't my TruBurst 600 switch on?

TruBurst - Diaphragm Correction

Why is the clamp ring not detected correctly on TruBurst 600?

Why is the top half of the touchscreen not responding on TruBurst 4 1440?

What are the main differences between TruBurst Lite & TruBurst Pro?

Which dome should be used on TruBurst?

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Orbitor

Orbitior M&S 18A Drum Liner & Specimen Preparation Guide

Which consumables / test materials are required for Orbitor?

Which standards can be performed on Orbitor?

Do the current pilling boxes fit older models of Orbitor or Pilling Tester?

Does SnagPod fit onto all models of Orbitor?

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Spray Rating Tester

Which standards can be performed on the Spray Rating Tester?

How are the results from the Spray Rating Tester assessed?

CrockMaster

CrockMaster Rubbing Finger Parallelism

Does James Heal supply consumables for standards TL 226 & PV 3906?

What are the different loading weights available for CrockMaster?

What are Crock Blocks for James Heal Crockmeter and Crockmaster?

Can CrockMaster 670/680 be used for ISO 11640?

Why does the CrockMaster 680 stop in the wrong position?

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FlexiBurn

Why is the gas not igniting on FlexiBurn 780?

Is FlexiBurn compliant with EN 13773?

Which standards can be performed on FlexiBurn?

R118 Regulations & Flexiburn

Test Frames and Templates for ISO 15025

How to Copy new standards to the Control Module

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Apollo

Why is the humidity too low on my Apollo 2 800?

Error Message 111 - Apollo 700

What are the parameters required to operate the Apollo according to ISO 105-B02:2014?

Why is the lamp not igniting on Apollo 700?

Why do I keep getting Error Message 137 - on Apollo 700 & Apollo 2 800?

How do I install a new Solarsens on the Apollo 2 800?

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SnagPod

Which standards can be performed on SnagPod?

How are SnagPod specimens assessed?

ThermaPlate

How is the correct pressure created on ThermaPlate specimens?

How to use our test materials for ISO 105-X11 on ThermaPlate

TruFade

Why are the samples are not rotating (flip-flop mechanism) on the TruFade 200?

What is the purpose of the KG1 filters inside TruFade?

How many specimens can TruFade accommodate?

What is Nominal Power Mode and Controlled Irradiance Mode ?

How to Access the Lamp and Filter Timers (Odometers)

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AccuDry

What temperatures should be achieved with AccuDry using ISO 6330?

Why is my AccuDry2 not heating up/getting hot?

Why does AccuDry3 1417 display 'door open' even when the door is closed?

Which standards can be performed on AccuDry?

Why is my AccuDry2 not reversing?

Does AccuDry comply with AATCC standards?

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Martindale

What is a Lissajous?

How is the rubbing motion altered on a Martindale?

How are specimens assessed after testing on the Martindale Ball Plate Kit?

What are Microscratch Reference Plates?

Sock Abrasion Kit Mounting Technique

Why is my Martindale 900 Series is making noise while moving?

How do I change the sound settings on the Martindale 900 Series?

Magnifying Glass and Hole Gauge for ISO 12947-2

How do I change the language on the Martindale 900 Series?

Using the line contact plate on Martindale

How long is a complete Lissajous pattern?

How to set up for ISO 26082-1 Martindale Soiling Test for Leather

What are Martindale rubs, cycles and Lissajous?

Do I need the assessment mask as specified in ISO 12947-2?

How do I set the time on the Martindale 900 Series?

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ElmaTear

Why does ElmaTear2 detect the wrong pendulum during calibration?

Checking for friction on ElmaTear

How to check if ElmaTear is working correctly between calibrations

Why is the touchscreen not responding correctly on the ElmaTear2 855?

Which standards can be performed on ElmaTear?

Why is the pendulum is not releasing on ElmaTear 655?

How do I change the pendulum release switches on the ElmaTear 655?

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ElastAbrasion

How are specimens created for ElastAbrasion?

What is ElastAbrasion?

ProView

What is the correct viewing angle for ProView?

Which photographic standards are in ProView?

Sample Cutters

Which blades are required for the sample cutters?

What are the different size specimen cutters used for?

Is the template specified in ISO 3801 included with a Sample Cutter?

Is the metal plate template specified in ISO 3801 available from James Heal?

How do I change the blades on a specimen cutter?

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Titan

Why does the Titan 4 110 stop communicating after being left for some time?

Why are my T17 jaws are not aligned correctly on Titan 4 110?

Colour Assessment Cabinets

Which bulbs or lamps can be used in a Colour Assessment Cabinet?

Can I grade pilling and snagging in a Colour Assessment Cabinet (CAC)?

Perspirometer

Separator Plates for Perspirometer

Why is sodium hydroxide used to correct the pH of both the acid & alkaline solutions in ISO 105-E04 & AATCC TM15?

What are the actual weights of the AATCC and ISO Perspirometer weights?

Impulse

How do I fit liners in Impulse?

Why do I get a 'door open' message when the door is closed on the Impulse 616?

Why does the timer start but the motor doesn't run on the Impulse 616?

On Impulse, why does air flow display OFF even though I have turned it on?

Can I buy Impulse random tumble pilling tester liners from James Heal?

How do I replace the door seal on the Impulse 616?

Which liners do I require for each standard performed on Impulse?

Are James Heal instrument liners ready to use?

On Impulse, why is there a delay between starting the test and the air flow starting?

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Titan 1 2 3

Creating a "lab" user in Windows 7

How to Add Columns to Test Report

Crease Recovery Angle Tester

Is the Crease Recovery Angle Tester the same as the Scott Type Crease Flex Abrasion Tester?

Which standards can be performed on the Crease Recovery Angle Tester?

DynaWash & DynaWash Duo

How do I set DynaWash or Dynawash Duo above 60°C?